Why Filipino Talent Is Essential for Global Communication Success
Nowadays, there’s a growing need for workers who speak English. Whether working with international clients, offering excellent customer service, or collaborating with a global workforce, speaking English well is crucial for businesses that want to grow globally.
Luckily, the Philippines has many skilled workers who speak English fluently and communicate well. It’s a great place to start if you’re looking to hire workers from abroad.
Let’s dive into why Filipino talent is vital for global communication success and how a New Zealand employment agency can help you find them.
The Strength of Filipino English Proficiency
Beyond their technical prowess, Filipinos are valuable assets in business because of their English proficiency. Let’s go over their talent below.
• High global English proficiency ranking
The Philippines is widely recognized as one of the leading countries globally for English language proficiency.
In the 2024 English Proficiency Index (EPI) by Education First (EF), the country earned a “high” proficiency tag, placing 22nd out of 116 countries with 570 points on the 800-point scale. This level of proficiency enables Filipinos to confidently make workplace presentations, understand TV shows, and read newspapers.
This achievement is no accident—local government initiatives and educational programs have long focused on enhancing English skills. As one of the country’s official languages, English is taught to students from an early age, ensuring a strong foundation.
• Neutral accent and adaptability
Filipino workers excel in global communication because their neutral accents make them easy to understand for international clients and customers.
Whether they’re communicating with clients in the United States, United Kingdom, or New Zealand, Filipino professionals have a clear and neutral way of speaking that ensures smooth communication.
Beyond just language skills, Filipinos are quick to adapt to different work cultures. Their experience with diverse influences helps them understand and adjust to new environments, making them an excellent choice for international teams and clients.
• Strong communication skills
Filipinos are fluent in English and are also great at communicating. They can share ideas clearly and professionally, which is a big advantage in the global market. Whether collaborating with team members across time zones or with clients and stakeholders, Filipinos consistently show strong communication skills.
They can explain complicated ideas in simple terms and solve problems quickly, especially if it means contributing well to their teams. This ability to communicate well helps build good relationships with clients and keeps projects running smoothly.
Business Benefits of Hiring English-Proficient Filipino Workers
English-proficient workers from the Philippines bring many benefits to businesses. Here are some that you may enjoy if you invest in Filipino talent.
• Improved customer service
English-proficient Filipino workers are good at providing exceptional customer service, mainly if you cater to an international clientele.
For example, if you run an international business that receives thousands of customers’ feedback daily, Filipino customer service agents can quickly address problems because they can communicate fluently and naturally.
Investing in Filipino talent ensures customers feel heard and valued, leading to higher satisfaction rates and increased loyalty.
• Enhanced operational efficiency
Filipino workers’ strong command of English significantly enhances operational efficiency, particularly in global companies.
Let’s say you run a multinational IT firm. A Filipino staff can ensure smooth collaboration during cross-border meetings or project handovers. A software development team based in the Philippines can communicate technical details clearly to their international counterparts, avoiding costly errors and delays.
Similarly, English-proficient Filipino workers in administrative roles can manage documentation, emails, and schedules effectively, ensuring operations run smoothly across different time zones.
• Cost-effective talent acquisition
Hiring Filipino workers grants you access to high-quality talent at a fraction of the cost. For instance, outsourcing accounting or customer support to the Philippines allows you to maintain high service standards while significantly reducing overhead costs.
The result is a win-win: you achieve your goals while Filipino workers secure well-paying jobs.
Industries Where English Proficient Filipinos Excel at
Thanks to their English fluency, Filipinos excel in several industries. Here are the main ones where this proficiency is helpful.
• Business Process Outsourcing (BPO)
The Philippines is a global leader in the BPO industry, valued at approximately $38.7 billion. The exceptional English skills of its workforce are crucial for success in this sector, allowing for effective communication with clients and customers worldwide.
Filipino workers are not limited to traditional call centre roles; they also provide specialised banking, healthcare, and technical support services. They use their English proficiency to meet diverse client needs.
• Global Capability Centers (GCC)
The GCC sector in the Philippines is projected to reach $67.97 billion by 2032, driven by the strong English skills of Filipinos. This sector comprises 15% of the country’s Information Technology and Business Process Management (ITBPM) industry. It includes areas like IT, R&D, and analytics, where clear communication is key to managing global operations.
As the Philippine GCC market continues to grow, strong English skills will remain essential for staying competitive and ensuring smooth collaboration with clients and teams from different countries.
• Information technology
Knowing English helps Filipinos easily understand and communicate complex technical concepts. Their ability to collaborate effectively with international teams helps ensure smooth project execution and problem-solving.
This communication skill makes Filipino IT professionals highly sought after in the global market, where clear and efficient interaction is essential.
• Content creation/marketing
With their strong command of English, Filipinos excel in content creation and digital marketing roles. They produce written content that connects with global audiences. Their ability to communicate clearly and creatively makes them valuable assets for companies wanting to boost their online presence.
• Healthcare Filipinos are natural caregivers, and their fluency in English helps. That’s why they’re in demand in many countries, including New Zealand.
The country’s healthcare sector relies on English-proficient Filipinos for roles ranging from medical transcription to telehealth services. Effective communication is critical to ensuring patient care and compliance with international standards.
Partner with Staffhouse International Resources to Access Top Filipino Talent
Ready to elevate your business with exceptional talent? Staffhouse International Resources connects you with skilled, English-proficient Filipino professionalswho can drive your business’ success. Here’s what you can gain from us:
• Discover skilled professionals – Access a diverse network of Filipino workers fluent in English and equipped with the expertise to excel in various industries.
• Streamlined Hiring Process – Save time and effort as Staffhouse manages the entire recruitment and deployment process with precision and efficiency.
• Custom-Fit Talent Solutions – Find candidates fit to meet your unique business needs.
As a trusted partner, Staffhouse has successfully deployed Filipino talent to New Zealand, demonstrating our deep integration into its market. Whether you’re in manufacturing, healthcare, or any other sector, Staffhouse is your gateway to top-notch Filipino workers. Explore the opportunities Staffhouse offers in New Zealand by visiting our job listings.
Get started today! Partner with us to leverage Filipino workers’ exceptional skills and English fluency and watch your business thrive globally.
